Fair Treatment of Customers Working Group

• Identify, monitor, assess and report on regulatory developments related to the fair treatment of customers, including disclosures and transparency, incentives management, client relationships from around the world and across financial services industries;
• develop recommendations regarding the appropriateness and potential application of these regulatory developments in the regulation of insurance in Canada; and
• develop guidance for industry participants regarding the expectations of CCIR members as they relate to the fair treatment of customers, including disclosures and transparency, incentives management, client relationships and other topics that may arise.

Document Name	Description	Date Published
CCIR and CISRO release new guidance on fair treatment of customers	News Release	September 2018
CCIR and CISRO FTC Guidance	Guidance	September 2018
Stakeholder Submissions: Guidance - Conduct of Insurance Business and Fair Treatment of Customers	Stakeholder submissions	July 2018
News Release: CCIR and CISRO release new guidance on fair treatment of customers for public consultation	News Release	May 2018
Guidance: Conduct of Insurance Business and Fair Treatment of Customers	Guidance: Conduct of insurance business and fair treatment of customers	May 2018