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Canadian Council of Insurance Regulators
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Fair Treatment of Customers Working Group


The objective of this Working Group is to:

  • Identify, monitor, assess and report on regulatory developments related to the fair treatment of customers, including disclosures and transparency, incentives management, client relationships from around the world and across financial services industries;
  • develop recommendations regarding the appropriateness and potential application of these regulatory developments in the regulation of insurance in Canada; and
  • develop guidance for industry participants regarding the expectations of CCIR members as they relate to the fair treatment of customers, including disclosures and transparency, incentives management, client relationships and other topics that may arise.

Document Name Description Date Published
PDF icon  Questions and Answers (Q&A) – CCIR and CISRO Incentive Management Guidance (IMG) Questions and Answers (Q&A) – CCIR and CISRO Incentive Management Guidance (IMG) May 2023
PDF icon   Incentive Management Guidance (IMG) - Stakeholder Public Consultation Submissions Incentive Management Guidance - Stakeholder Public Consultation Submissions September 2022
PDF icon  News Release - CCIR and CISRO - Release Proposed Guidance on Incentives Management for Consultation News Release: CCIR and CISRO Release Proposed Guidance on Incentives Management for Consultation February 2022
PDF icon  CCIR-CISRO - Incentives Management Guidance (IMG) CCIR and CISRO Incentive Management Guidance (IMG) February 2022
PDF icon  News Release: CCIR and CISRO release new guidance on fair treatment of customers News Release September 2018
PDF icon  Guidance: Conduct of Insurance Business and Fair Treatment of Customers Guidance Conduct of insurance business and fair treatment of customers September 2018
PDF icon  Stakeholder Submissions: Guidance - Conduct of Insurance Business and Fair Treatment of Customers Stakeholder submissions July 2018
PDF icon  News Release: CCIR and CISRO release new guidance on fair treatment of customers for public consultation News Release May 2018
PDF icon  Guidance: Conduct of Insurance Business and Fair Treatment of Customers Guidance: Conduct of insurance business and fair treatment of customers May 2018

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